Refund policy

Returns - We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and must be in the original or equally protective packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@crystalheadbandz.com. If your return is accepted, we’ll send you instructions on how and where to send your package. You are responsible for paying all shipping costs for your returned item and should consider using a trackable shipping service or purchasing shipping insurance for items of value. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@crystalheadbandz.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Our return policy does not apply to personalized and on-sale items, gift cards or items sold in person at different events. These items are not eligible for a return, refund, or exchange. 

Shipping costs are non-refundable. If you receive a refund, the cost of the original shipping will be deducted from your refund.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.